Report An Outage
To report an outage, please call 806-272-4504 at any time. Dispatchers are available to take calls 24-hours a day, 7-days a week, 365-days a year. If possible, have your member information available. All of this information, such as member number, account number, meter numbers and name on account, is located on your monthly billing statement. Please be aware that BCEC does not monitor any social media outlets, including the BCEC Facebook page, at anytime to detect outages or emergencies. Members must call in an outage or emergency to the 24-hour a day phone number. Please note that in the event of a widespread outage, phone lines may become congested. Please be patient and try again until you connect with a dispatcher.